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Shipping policy

Updated at 2023-04-26
FirstPwell ("we" and "our") is the operator of the ( website ("Website"). By placing an order on this website, you agree to the terms below. These are provided to ensure that both parties are wellare of and agree to this arrangement in order to protect each other and set expectations for our service.

1. General

Subject to stock availability. We endeavor to maintain an accurate inventory of stock on our website, but there may be times when there is a stock discrepancy and we may not be able to deliver all items at the time of purchase. In this case, we will deliver the available products to you and contact you to find out if you prefer to wait for the replenishment of the out-of-stock item or if you prefer that we issue a refund.

2. Shipping costs

Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the items in the order. Payment for shipping charges will be collected at checkout.
This price will be the final shipping price for the customer.

3. Returns

3.1 Return due to change of mind
FirstPwell gladly accepts returns for change of mind, as long as the return request is received by us within 30 days of receipt of the item and returned to us in the original packaging, unused and in undamaged condition of resale.
The return costs will be borne by the customer, who will have to organize his own transport.
Once returns are received and accepted, refunds will be converted into store credit for a future purchase. We will inform you of this procedure by e-mail.
(FirstPwell) will refund the value of returned goods but will NOT refund the value of shipping charges.

3.2 Warranty Returns
FirstPwell agrees to honor any valid warranty claim, provided the claim is submitted within 90 days of receipt of the items.
Customers will be required to prepay return postage, but we will refund you if the warranty claim is successful.
Upon receipt of the items for a warranty claim, you can expect that FirstPwell processes your warranty claim within 7 days.
Once the guarantee request has been confirmed, you will have the choice between:
(a) a refund to your payment method
(b) a store credit refund
(c) a replacement item sent to you (if stock is available).

4. Terms of delivery

4.1 National Transit Time
In general, domestic shipments are in transit for 2-7 days.

4.2 International transit time
Generally, orders shipped internationally are in transit for 4-22 days. This time varies considerably depending on the carrier you have chosen. We are able to provide you with a more accurate estimate when you choose your carrier at checkout.

4.3 Change of delivery address
Orders placed before 1pm - CET (UTC+1) will be dispatched the same day, otherwise the next working day.
Our warehouse operates Monday through Friday during normal business hours, excluding national holidays, when the warehouse is closed. In this case, we take steps to keep shipping times to a minimum.

4.4 Change of delivery address
For delivery address change requests, we are able to modify the address at any time before the order is dispatched.

4.5 Shipping by post office box
Brandlab ships orders to PO boxes using postal services only. We are unable to offer courier services to these locations.

4.6 Shipping to military addresses
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Out of Stock Items
If an item is out of stock, we ship in-stock items immediately and ship other items as soon as they are back in stock.

4.8 Exceeding the delivery time
If the delivery time has exceeded the expected time, please contact us so that we can investigate.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they can follow the progress of their shipment based on the latest updates made available by the shipping service provider.

6. Packages damaged during transport

If you notice that a package is damaged in transit, please, if possible, refuse the package to the carrier and contact our customer service. If the package was delivered without you being present, please contact Customer Service for next steps.

7. Rights and taxes

7.1 Sales tax
Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import duties and taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. It varies by country, and FirstPwell encourages you to be wellare of these potential costs before placing an order with us.
If you refuse to pay the duties and taxes upon arrival in your destination country, the goods will be returned to FirstPwell at the customer's expense, and the customer will receive a refund for the value of the goods paid, less the cost of return shipping. The initial shipping cost will not be refunded.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order
If an order has already been shipped, please refer to our refund policy.

9. Assurance

Packages are insured against loss and damage up to the value indicated by the carrier.

9.1 Procedure in the event of a package damaged during transport
We will issue a refund or replacement as soon as the carrier has completed its investigation of the claim.

9.2 Procedure in the event of a parcel lost in transit
We will issue a refund or replacement as soon as the carrier investigates and considers the package lost.

10. Customer service

For any questions regarding customer service, please email us at